At Markoviex, we are dedicated to providing premium-quality women's dresses that combine elegance, comfort, durability, and modern style. We stand behind the quality of every product we offer and are committed to ensuring your satisfaction with every purchase.
1. Warranty Coverage
All women's dresses purchased directly from Markoviex are covered by our 30-Day Quality Assurance Warranty, effective from the date your order is delivered.
This warranty covers manufacturing-related defects, including:
- Manufacturing or production defects.
- Loose stitching, faulty seams, or construction flaws.
- Defective zippers, buttons, hooks, clasps, straps, belts, or other fasteners under normal use.
- Fabric defects that affect the appearance, comfort, fit, or functionality of the dress.
- Printing, embroidery, lace, beading, decorative details, or stitching defects resulting from the manufacturing process.
- Items that arrive with production-related damage or workmanship defects.
2. What Is Not Covered
This warranty does not apply to:
- Normal wear and tear resulting from regular use.
- Damage caused by improper washing, drying, ironing, steaming, or failure to follow the garment care instructions.
- Shrinkage, fading, pilling, wrinkling, colour transfer, or fabric distortion caused by incorrect garment care.
- Damage resulting from misuse, accidents, excessive stretching, improper storage, or negligence.
- Products that have been altered, tailored, repaired, or modified without authorization.
- Damage caused by sharp objects, jewellery, chemicals, pets, cosmetics, or other external factors.
- Lost, stolen, or intentionally damaged products.
3. How to Submit a Warranty Claim
If you believe your women's dress has a manufacturing defect covered by this warranty, please contact our customer support team within the warranty period.
To help us evaluate your claim, please provide:
- Your order number.
- A detailed explanation of the issue.
- Clear photographs showing the defect or damage.
Our team will carefully review your claim and respond as quickly as possible.
4. Warranty Resolution
If your warranty claim is approved, Markoviex may, at its discretion:
- Send a replacement product.
- Issue a full or partial refund.
- Provide store credit for a future purchase.
- Offer another fair solution based on the circumstances of the claim.
5. Claim Processing Time
Warranty claims are generally reviewed within 3–5 business days after we have received all the required information.
If your claim is approved, detailed instructions regarding your replacement, refund, or store credit will be provided via email.
6. Warranty Limitations
This warranty is available only to the original purchaser and applies exclusively to products purchased directly through the official Markoviex website.
The warranty is limited to the remedies described in this policy and does not extend to indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.
7. Care Recommendations
To help maintain the quality, colour, fit, and durability of your women's dresses, we recommend:
- Always follow the care instructions provided on the garment label.
- Wash with similar colours using cold or lukewarm water and a mild detergent.
- Avoid bleach, harsh cleaning chemicals, and excessive heat.
- Use a gentle wash cycle where appropriate.
- Air dry whenever possible to help preserve the fabric, shape, and fit.
- Iron or steam only at the temperature recommended for the fabric type.
- Handle lace, embroidery, sequins, straps, and other delicate details with care.
- Store dresses neatly in a clean, cool, and dry place away from prolonged direct sunlight.
8. Contact Information
If you have any questions regarding this Warranty Policy or would like to submit a warranty claim, please contact us:
Store: Markoviex
Legal Company: La Bartolini UG (haftungsbeschränkt)
Address: Fritz-Bauer-Straße 23, 53123 Bonn, Germany
Email: contact@markoviex.com
Phone: +49 163 0771875
Legal Representative / Managing Director: Laura Bartolini
Commercial Register Number: HRB251799B